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Bilingual (French/English) Telephone Operator

  • Salaire: CHF200 - CHF250 per day
  • Type d'emploi: Contract, Full-time
  • Lieu: Geneva
  • Secteur: Other
  • Date de mise en ligne: 24/04/2018
  • Référence du poste: J375747AJAR-161017
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Bilingual (Phone) Operator to run Satisfaction Survey

Are you a Bilingual phone Operator with experience gained in an international development /NGO company ? Was this experience gained within a multinational and multicultural environment and are you looking for an exciting new opportunity within a non-governmental organisation (NGO) ? If so, please have a look at the following details:

Experis IT Switzerland is currently on the search for an Bilingual Operator to join one of their clients, an NGO, based in Geneva.

Your role:

The Bilingual Operator will run a satisfaction survey over a period of 4 weeks.

The operator will be expected to plan, run and document telephone interviews with 120 members of the PR organizations who will have been previously identified by the internal team. Each interview is expected to last 15 to 20 minutes. Where PR users are not accessible by phone, the operator will be expected to liaise with users via e-mail to gather complete survey response data.

Key Responsibilities

  • Two separate interview scripts will have been created by the internal team (one for the procurement officers (requestors), one for the procurement management team (approvers)). The operator will run the interviewees through the script and questionnaire through a telephone interview, with follow-up by e-mail as necessary.
  • Answers will need to be collected in an Excel template that will have been created and provided by the internal team

To deliver the required results, it's essential that you have:

  • The operator will need to be perfectly fluent in both English and French (additional capacity in Spanish or Portuguese a plus).
  • The operator will need to have strong planning skills in order to plan (and adjust) the schedule for the interviews and ensure that all participants have been reached.
  • The operator will need to have experience in placing out-bound telephone calls
  • The operator will need to have available their own laptop with Microsoft Office suite installed
  • The operator will need to be comfortable working in Excel, Word and Outlook.
  • It would be desirable for the operator to have experience in interacting with people in developing countries.

If you are a dynamic and motivated Bilingual Operator currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!

Don't hesitate and send us your CV today through the link in the advert. In case of any questions please contact Jane Archer on +41 22 818 8782.

I'm always looking for skilled candidates don't hesitate to send me your CV for future job opportunities. Do check my page: to see an overview of available positions or connect with me on LinkedIn.

Experis IT is Europe's leading recruitment agency. We have more than hundreds of open vacancies and we will be more than happy to find the perfect role for you! Visit us on

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