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End-users Manager

  • Salaire: Negotiable
  • Type d'emploi: Contract, Full-time
  • Lieu: Geneva
  • Secteur: Content / Document Management
  • Date de mise en ligne: 05/01/2018
  • Référence du poste: J339932ASDB-271117

Knowledge Management, End-Users support

6 months contract

Geneva

Our client, a very dynamic company in Geneva is looking for a end-users support in order to manage the IS Service Catalogue for end-users and to support the Knowledge management process within IS


Mission / Rôle :

  • Ensure that the Service Catalogue for end-users and for IS is produced and maintained, containing accurate information on all items
  • Clean-up existing catalog items
  • Act as a subject matter expert during future upgrade of the user service catalog and test service catalog in the new portal
  • Produce reports on Knowledge Management process and related KPIs
  • Coordinate the on-boarding training sessions and track them
  • Work closely with Service management office team, service desk, change and communication managers on relevant matters

Experience / Qualifications:

  • Minimum of 3 years' experience in service management or managing service catalog
  • ITIL certification is a plus
  • English : Fluent

If you are interested, do not hesitate to apply online!

Sabrina Dubrunfaut

022 818 87 83