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Field Support TechnicianField support role will be performing all client service actions that are delivered at thecustomer's desk. These include: Break Fix, Desk Side Support, IMAC's, etc. Responsibilitiesinclude performing moderate-to-complicated configuration and repair ofdesktop/notebook computer equipment, low-to-moderate moderate troubleshooting oftechnical / software issues on desktop/notebook computer equipment. This rolecombines good level technical skills with an emphasis on the delivery of a high level ofcustomer service.
Your responsibilities include
o Basic hardware and software problem diagnosiso Basic software usage advice and minor configuration changeso Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)o Incident documentationo Customer interactiono Completion of service tasks by following agreed procedureso Management of stocks of PC's and spare parts assigned to the techniciano Physical installation and / or de-installation of PC hardware
To deliver the required results, it's necessary that you have:o Excellent customer service skillso Dell diagnosis toolso Dell Laptop/Desktop hardwareo Knowledge of basic LAN network cable managemento General infrastructure understanding (networks, servers, AD etc.)o Familiar with general usage Microsoft Officeo Basic understanding of the purpose and operation of software distribution technologies (e.g. SCCM)o Windows 7 Operation and configuration knowledge
Experience & Skillso 2-4 years of relevant experienceo Strong knowledge of Windows operating system environment.o Solid customer interaction skills.o A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Fluent English and German are essential.
If you are a dynamic and motivated Field Support Technician currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!
Don't hesitate and send us your CV today through the link in the advert. In case of any questions please contact Jane Archer on +41 22 818 8782.
I'm always looking for skilled candidates don't hesitate to send me your CV for future job opportunities. Do check my page: https://www.experis.ch/jane-archer to see an overview of available positions or connect with me on LinkedIn.
Experis IT is Europe's leading recruitment agency. We have more than hundreds of open vacancies and we will be more than happy to find the perfect role for you! Visit us on www.experis.ch