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Head of IT Service Delivery Management - EMEA

  • Salaire: Negotiable
  • Type d'emploi: Permanent, Full-time
  • Lieu: Buchs
  • Secteur: Service Management / ITIL
  • Date de mise en ligne: 12/02/2018
  • Référence du poste: J380581AAWE-250118
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Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our exclusive client, Hilti, voted as one of the 'Best Workplaces in Switzerland 2017', we are looking for a Head of IT Service Delivery Management - EMEA in Buchs, St Gallen, Switzerland. Are you looking for a new and exciting challenge within an international environment? Do you want to work for one of the best large companies in Switzerland?

If yes, then please have a look at the details below:

Overview of the role:

  • Assures and coordinates the needed IT service delivery in the EMEA Region covering 6 sub-regions
  • Main point of contact and escalation for all IT service delivery and support topics

Main responsibilities:

  • Strengthening of user focus and service orientation throughout the team, establishes a strong business relationship to the management teams and users throughout the EMEA Region
  • Assures all IT service and support services within the given SLAs and the needed quality
  • Local Contract - & Service Provider Management for all IT Services in EMEA Region, in this case in particular the On-site IT Support resources
  • Functional and direct Team Lead for all Regional Infrastructure Team Leaders in EMEA region
  • Local Project accountability for global IT infrastructure initiatives like rollouts and upgrade projects
  • Gives active input and drives improvement projects within IT infrastructure domain.
  • Assures local IT compliance, e.g. prepares and follow up on audits/reviews, is doing local IT security awareness trainings, etc.

The skills and experience needed for this position are:

  • University degree (B.Sc.) in IT, Engineering or Science; Master or PhD will be a plus
  • 5+ years proven membership of a globally oriented IT team
  • 3+ years proven track record as leading multi-national IT- projects or/and infrastructure/technology related initiatives
  • Knows the IT technologies and market very well, understands the values of the different IT services and is able to explain the values in a simple business language.
  • Proficient in the IT Infrastructure environment including relevant technologies and services

The successful applicant will be rewarded with some fantastic benefits including:

  • Flexible working hours
  • Fitness studio
  • Relaxing room
  • Discounted rail travel
  • Discounted products (sport helmet, back protector, ski services…)
  • Discounted prices for water parks and regional ski resorts

And many more, please contact us for more information.

Hilti also supports change through basic and advanced training of its employees and therewith contributes decisively to the development of core skills.

Do you want to know more about Hilti? Please visit:

If you wish to apply, kindly send us your CV today through the link in the advert. However should you have any questions please contact Angelo Scalia on +41 44 229 99 36.

For an overview of all open IT positions at Hilti, please check out or contact us directly. You also can have a look on my personal page and connect with me on LinkedIn.

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