ICT - Support Specialist

ICT - Support Specialist

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organizational growth by attracting, assessing and placing specialized professional talent.

On behalf of our client, a global financial services provider based in Zürich, we are looking for a ICT Support Specialist, with proven experience in user support in both German and English and who also brings along strong troubleshooting and problem solving skills.

Your main responsibilities:

• Providing 1^st- level support to the local organization in both English and German
• Communicate with 3^rd- level support
• Reporting and documenting incidents and operations for both the end user and the engineer department
• Support local external service providers and work in close cooperation with the other IT departments
• Collect and Analyze data
• Administrative tasks including purchasing and maintenance of hardware, managing licenses, managing third-party provider issues
• Providing support for mobile devices

Your profile:

• English written & spoken (fluent), German written & spoken (fluent)
• 5+ years of experience of prior, relevant experience providing user support
• Strong background in in SQL and 2^nd - level support with Microsoft products including Windows Server 2008/12, Office 2010, Windows 7, etc.
• Microsoft Certifications including Windows 2010 and Office 2016, as well as
• Background within the IT of a bank is strongly preferred
• User Support experience within a global environment supporting a large number of users
• Experience with Business Objects and other reporting tools, as well as with data analysis
• Dynamic and curious individual able to work with attention to detail with minimal oversight
• Reliable person with strong communication skills and ability to work independently and in team
• Strong analytical skills, problem-solving as well as structured and goal-oriented way of working
  
  Do you think this would be an interesting opportunity for you? Then apply today for this great opportunity in Zurich! Please don't hesitate to send your CV to Mrs. Elisabetta Gianni or if you should have any questions, please don't hesitate to call her on; +41 44 229 99 25. Please feel free to call even though this position might not be the perfect fit for you as we have a lot of positions open in the whole of Switzerland.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide. Check out our homepage for other interesting opportunities. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us on: www.experis.ch