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IT Technician, Digital learning Support

  • Salaire: CHF50 - CHF55 per hour
  • Type d'emploi: Contract, Full-time
  • Lieu: Basel
  • Secteur: Other
  • Date de mise en ligne: 29/09/2017
  • Référence du poste: J374059AJMK-290917
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IT Technician, Digital learning Support

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our client an International School are we looking for an IT Technician. This is a challenging contracting position starting starting in November until the end of June 2018 with permanent possibilities.



Tasks & Responsibilities
:

  • Be an integral member of a dynamic, rotating, multi-campus-based tier 1 & 2 client services team
  • Deployment and Management of MacOS, iOS and TVOS through Jamf Pr
  • Training of site-based administrators
  • App and application management
  • Windows Provisioning System
  • Working with clients through a ticketing system and face-to-face to identify, diagnose and resolve basic OS, application, network and server-access problems;
  • Work with the infrastructure team to help communicate with and manage the clients' environment
  • Test and troubleshoot upgrades to the IT system
  • Deliver, tag, set up, assist in the configuration and inventory of end-user hardware, software and peripherals
  • Troubleshoot, document and resolve end-user hardware, software-, and operating system-related issues
  • Participate in training sessions for students and teachers on using Digital Learning tools and services in support
  • Participate in regular user meetings to share knowledge, update attendees on best use practice; to identify problems and to discuss and communicate solutions;
  • Carry out additional activities, as requested, in line with the general expectations of this job description

Requirements:

  • Minimum 5 years of experience in ITIL Tier I & Tier II hardware and software support and maintenance
  • Basic skills in database administration
  • Experience with Windows, MacOS and iOS operating systems
  • Experience with Apple Mobile Device Manager (Jamf Pro)
  • Experience with Windows provisioning system (Mirage)
  • Experience with an internal ticketing system and knowledge base (Zendesk)
  • Excellent communication skills in English - both verbal and written
  • German would be a plus
  • Effective documentation, analytical and problem-solving skills

Location: Reinach

Start Date. 01.11.2017

If you are a result oriented IT Supporter currently looking for a challenging new position that applies to your skills, then we look forward to receive your application!

I'm always looking for skilled IT Supporter please don't hesitate to send me your CV. You can also check my page: www.experis.ch/julie-mackerer to see all the positions I'm recruiting for or just connect with me on LinkedIn https://ch.linkedin.com/in/juliemackerer


Not the right job for you? Since new jobs are coming in every day just give us a call +41 (0)61 282 22 17. Experis, the leading IT recruitment agency in Switzerland has many open jobs, just browse our website now to find interesting professional opportunities!

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